At Luxamorious, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which returns, refunds, replacements, and exchanges may be requested.
Contact Information
Luxamorious
3210 Eagle Rock Blvd, Los Angeles, CA 90065
Email: support@luxamorious.com
Phone: (899) 822-8192
Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, items must:
- Be unused and in their original condition
- Be returned in the original packaging when possible
- Include all accessories, manuals, and components
- Not be damaged due to misuse, neglect, or improper handling
Proof of purchase or order confirmation may be required.
Non-Returnable Items
The following items are generally not eligible for return:
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made items
- Perishable goods
- Items marked as final sale
- Personal care products that have been opened or used, where applicable
Return Process
To initiate a return, please contact us at support@luxamorious.com with:
- Your order number
- The item(s) you wish to return
- The reason for the return
Our support team will provide instructions regarding the return process.
Items returned without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was received
- The item is defective upon arrival
Shipping fees paid during the original purchase are generally non-refundable unless required by law.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your payment provider, but typically take 5–10 business days after approval.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company, as processing times may vary.
- Contact your bank for additional information regarding pending transactions.
If you have completed these steps and still have not received your refund, please contact us at support@luxamorious.com.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
Upon verification, we may offer:
- A replacement
- A refund
- A store credit
- Another appropriate resolution
Exchanges
We only replace items if they are defective, damaged, or if an incorrect product was shipped.
For exchange requests, please contact support@luxamorious.com.
Order Cancellations
Orders may be canceled before they are processed or shipped.
Once an order has been shipped, it may no longer be eligible for cancellation and must follow the return process outlined in this policy.
Chargebacks
Customers are encouraged to contact Luxamorious before initiating a chargeback or payment dispute. We are committed to resolving concerns promptly and fairly.
Unauthorized or fraudulent chargeback claims may be disputed with supporting documentation.
Policy Updates
Luxamorious reserves the right to modify this Return and Refund Policy at any time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Luxamorious
3210 Eagle Rock Blvd, Los Angeles, CA 90065
Email: support@luxamorious.com
Phone: (899) 822-8192